Urban vs. rural destinations: Residents’ perceptions,community participation and support for tourism development

This paper investigates and compares the effects of residents' perceptions of the impacts of tourism on community participation and support for tourism development across urban and rural world heritage sites (WHSs). Partial least squares – structural equation modeling (PLS-SEM), has been employed to perform the analysis. The results reveal significant differences between the effects of residents' perceptions and community participation on support for tourism development in urban and rural destinations. However, the findings did not support any differences between the effects of positive perceptions on community participation, and the indirect effects of negative perceptions on support for tourism development. This study makes a significant theoretical contribution to the urban and rural tourism and residents’ perceptions literature by comparing rural and urban WHSs residents. Furthermore, this study has a number of practical implications for the local authorities of rural and urban WHSs.     

论以人为本视域下的生态文明建设

随着经济社会的发展,生态文明问题已经成为社会关注的热点。生态文明不是脱离人的文明,生态文明建设应坚持以人为本,其根本理论依据在于马克思自然科学观中的人学意蕴,直接理论依据是以人为本的科学发展观,现实紧迫性在于维护人们生态权利的需要。坚持为了人民,依靠人民,成果由人民共享是以人为本建设生态文明的基本原则。在生态文明建设中落实以人为本原则,应强化为人民服务意识;依靠人民群众建设生态文明,增强人民群众的生态意识和主体意识;为人民群众充分参与生态文明建设提供法律依据和制度保障。     

Strategies to offset dissatisfactory product performance: The role of post-purchase marketing

This research examines the role of post-purchase recovery initiatives in offsetting the negative effect of a dissatisfactory product experience. Experiment 1 explores the effect of counterfactual thinking, a mental simulation process of reflecting upon past events and generating alternative possible outcomes, on product evaluations after an individual experiences a negative purchase outcome. Experiment 2 builds on these findings and shows how customer surveys can be used as tactical tools to boost post-purchase product evaluations. The results indicate that post-purchase marketing efforts, such as customer surveys, can engage consumers in counterfactual thinking and positively affect their product evaluations.     

论政府价格规制中的公众参与

在政府价格规制中引入公众参与机制有利于价格规制政策的制定。本文基于规制经济理论的分析框架,运用博弈论模拟了公众参与价格规制的讨价还价过程。政府在价格规制中引入公众参与机制,其形式取决于政策质量和公众接受程度两者的权衡。在此基础上对当前我国公用事业价格规制中存在的问题进行分析,并提出政策建议。     

日本《大店法》的形成与废止

日本制定<大店法>的初衷是为了调整大规模零售店铺的零售业务活动,协调超市、百货店及中小零售商业者的业务范围,而不是抵挡限制外资流通企业的进入.本文认为,<大店法>在日本是一部自相矛盾,违背自由竞争原则,阻碍流通现代化,抑制日本零售业国际竞争力的法律,其预期目标与实际效果大相径庭,其教训和经验值得我们深思.文章指出,在零售业发展阶段,政府用调整的手段往往是事与愿违.     

Customer Participation Behavior in High- Versus Low-Contact Services: The Multiple Roles of Customer Trust

ABSTRACT

In light of the changing roles of customers from service co-producer to value co-creator, the customer participation literature has conceptualized two types of participation behavior: co-production and value co-creation. However, there is a dearth of knowledge concerning both the antecedents of customer co-creation behavior and the outcomes of such behavior in relation to customer-perceived value and loyalty. Anchored in the trust-commitment theory, the present research (a) examines the effect of how a customer's trust in the service personnel could affect his/her cooperative behavior over the service design and delivery processes; and (b) investigates how the potential impact of a customer's trust in service personnel on his/her co-design and co-delivery behavior could be made contingent upon the customer's trust in the service brand and the types of high- versus low-customer-contact service contexts. Filling the aforementioned research gaps, the present research contributes to advance our knowledge of the roles played by trust at different levels of analysis in facilitating customer participation behavior and improving our appreciation of the customer contact service contexts when designing the service organization for maximizing service value and sustaining brand loyalty over time.     

An evaluation of ecotourism in Amazonas, Brazil

Registered “ecotour” lodges were studied using observation and interviews with visitors, employees, and local people. Findings were evaluated using proposed ecotourism principles. Besides providing employment, lodges improve access, stimulate new services (health utilities, etc.), and make valued but limited local purchases. In other ways, lodges fall short of the ideals inherent in the principles. They contribute little to conservation education, resource protection, or the involvement and empowerment of local people. Tourists wish to see and would support conservation and community development programs both financially and via their future selection of ecotour operators. Numerous implications for concessions, protected area management, and rural development in Amazonas are discussed.     

从缺失到凸显:社区参与旅游发展研究脉络

国内外的研究者目前都逐渐把社区及其居民作为旅游发展的主体,社区参与也因之成为旅游可持续发展的关键要素.本文在对社区参与研究脉络和走向进行分析的基础上,揭示出社区参与理论共识的达成经历了"从缺失到凸显"的过程.在对社区参与的关注方面,中国和西方的研究具有各不相同的历程.     

Involvement and opinion leadership in tourism

Nature-based tourism, science tourism, and ecotourism are some of the emerging and growing trends in special-interest tourism. This study utilized a southeastern sample of the United States who had an interest in travel and the environment. A modified Dillman total design method survey was used to collect the data. The study demonstrated that widely used concepts of marketing are applicable for nature-based tourism. Results indicate that highly involved nature-oriented travelers tend to be more receptive to information concerning the travel product or destination and spread that information willingly. Findings of this study suggest that opinion leaders take more trips and use slightly more information sources.     

Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship

Value co-creation (VC) is generally considered as having mutually beneficial implications for all actors involved. Nonetheless, emerging evidence on value co-destruction and its consequences on the wellbeing of co-creating actors implies that narrowing down on specific fallouts of this process is needed for managerial interventions. This paper contributes to the value-co-creation literature by exploring the relationship between customer participation in VC on some difficult to detect employee service behaviors: workaholism and fear-based silence. The extent to which employee trust (TRS) in employee – hotel relationship moderates these relations is assessed. While the findings from 422 frontline employee-customer data within luxury hotels in Ghana support a negative effect of VC on fear-based silence and workaholism, TRS buffered these effects. We recommend that VC in service failure and recovery be approached with tact, compassion, and forgiveness.